1) Scope

This Policy applies to information collected through this website and through communications related to your inquiry or appointment. It does not cover third-party websites or services we do not control.

2) Information We Collect

We may collect the following categories of information:

Contact details: name, phone number, email address.
Appointment details: preferred date/time, service location, vehicle type, selected package, notes.
Communications: messages sent via forms, email, SMS, or phone.
Usage data: basic information about how the website is accessed (e.g., device type, browser, approximate location, pages viewed).

We do not intentionally collect sensitive personal information through this website.

3) How We Use Your Information

Respond to inquiries and provide quotes.
Schedule, confirm, reschedule, and deliver services.
Send service-related messages (e.g., appointment confirmations, arrival updates, follow-ups).
Improve our website, customer experience, and service operations.
Help prevent fraud, abuse, or unauthorized activity.

4) Calls & Text Messages

If you provide your phone number, you may receive calls or SMS messages related to your request or appointment (including confirmations and follow-ups). Standard message and data rates may apply depending on your carrier.

You can opt out of non-essential text messages by replying “STOP” (if applicable) or by contacting us directly.

5) How We Share Information

We do not sell your personal information. We may share your information in limited situations:

Service providers: tools used to run our business (e.g., scheduling, CRM, messaging, payment processors) who process data on our behalf.
Legal requirements: if required by law, court order, or to protect rights and safety.
Business operations: to enforce policies or investigate suspected fraud or abuse.

6) Cookies & Tracking

Our website may use cookies or similar technologies to help the site function and to understand how visitors use the site. Cookies can include basic analytics and performance data.

You can usually control cookies through your browser settings. Disabling cookies may affect some site functionality.

7) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8) Data Retention

We keep information for as long as needed to provide services, maintain records, resolve disputes, and comply with legal obligations. When no longer needed, we take reasonable steps to delete or de-identify information.

9) Your Choices & Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of your personal information. You may also request information about how we use and share your data.

To make a request, contact us using the information in the Contact section below.

10) Children’s Privacy

This website is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can take appropriate action.

11) Third-Party Links

This website may contain links to third-party sites. We are not responsible for the content or privacy practices of those sites. Please review their policies directly.

12) Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the site after changes means you accept the updated policy.